Thank you for choosing A Touch of Kenya! We are committed to providing you with a seamless and efficient shopping experience. Please review our shipping policy for details on how we process and deliver your orders using the United States Postal Service (USPS).

Processing Time:

– All orders are processed within 1-2 business days after payment confirmation.

– Orders placed on weekends or public holidays will be processed on the next business day.

– Please allow 10-14 days for custom orders and limited edition products (i.e. Delta Sigma Theta Inc. Sorority collection)

Shipping Rates:

– We offer shipping based on the weight and destination of your order.

– Shipping rates are calculated at checkout, ensuring transparency in your overall purchase cost.

Delivery Time:

– Standard Shipping: Our primary shipping method is USPS Standard Shipping, which generally takes 3-5 business days for delivery within the continental United States. Please note that delivery times may vary based on your location and other factors.

– Expedited Shipping: Expedited shipping options are available at an additional cost for those who need their orders delivered more quickly. Delivery times for expedited shipping will be provided at checkout.

Order Tracking:

– Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package’s progress directly on the USPS website.

International Shipping:

– Currently, we only offer shipping within the United States. We are actively working on expanding our shipping options to include international destinations.

Shipping Address:

– Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Delays:

– While we strive to provide accurate delivery estimates, unforeseen circumstances such as weather, natural disasters, or high shipping volumes during peak seasons may cause delays. We appreciate your understanding in such situations.

Lost or Stolen Packages:

– A Touch of Kenya is not responsible for lost or stolen packages once they have been marked as delivered by USPS. Please ensure that your delivery location is secure.

For any further inquiries or assistance regarding shipping, please contact our customer support team at support@atouchofkenya.com.

Thank you for choosing A Touch of Kenya! We appreciate your trust and look forward to serving you with top-notch products and reliable shipping services.