Overview
At A Touch of Kenya, we strive to ensure your complete satisfaction with every purchase. Our return policy is designed to be fair, transparent, and hassle-free, providing you with confidence when shopping on our e-commerce store.
1. Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Timeframe for Returns:
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- You may initiate a return within 14 days from the date of delivery.
3. How to Initiate a Return:
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- To start the return process, please log into your account on our website using your email address and locate the order you would like to return.
4. Return Shipping:
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- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
6. Inspection and Processing:
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- Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. Refunds or replacements will be processed promptly.
7. Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
8. Non-Returnable Items:
- Personalized or custom-made products are not eligible for return unless there is a defect or error on our part.
9. Damaged or Defective Items:
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- If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund.
10. Exchanges:
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- We currently do not offer exchanges. If you need a different item, please initiate a return and place a new order.
10. Cancellation Policy:
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- Orders may be canceled within 24 hours of purchase. Once the order has been processed, it cannot be canceled.
11. Contact Information:
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- For any questions or concerns regarding our return policy, please contact our customer support team at info@atouchofkenya.com or 804-814-0432
By shopping with A Touch of Kenya, you agree to and acknowledge our return policy. We appreciate your understanding and cooperation.
A Touch of Kenya
info@atouchofkenya.com
www.atouchofkenya.com